Customer Success / Parent Support Executive

• 🌟 Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive – WFO
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Work Location

Hyderabad (RAD, Madhapur)

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Working Days

• : Monday to Saturday (9:45 AM – 6:45 PM)
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Salary

• ₹360000 to 4 LPA (including PF )
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Positions

: 1

• 📆 Immediate Joiners Required
• 💻 Laptop is Mandatory (BYOD)
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Role Overview

We're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.

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Requirements

• 1–2 years of customer service experience (Education sector preferred)
• Calling experience is mandatory
• Good communication skills and a helpful attitude
• Basic knowledge of tools like Zoho Desk is a plus
• Freshers with excellent communication skills may also apply
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Key Responsibilities

• Assist in fee payment follow-ups
• Support onboarding of students and parents
• Coordinate with academic, sales, and ops teams
• Guide parents and students on processes
• Help with student kit coordination and delivery tracking
• Handle parent queries via calls and virtual meetings
• Maintain basic reports and documentation
• she had to go at least 2 to 3 times Hub (Jubilee Hills).
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Desired Skills

• Good spoken and written English
• Friendly, calm, and professional on calls
• Quick learner with tech adaptability
• Team player with strong follow-up skills
• 📩 Interested candidates can share their CV at [[email hidden]].
• 📞 Contact: +91 9966099521