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Operations Lead (Enterprise Platforms)

ICF · Reston, Virginia, United States of America

LeadImported listingfull-time3 months ago

About The Role

Join us as an Operations Lead overseeing day-to-day operations for a large federal contact centre, driving operational transformation and modernisation. Lead workforce management, quality assurance, and training while guiding operational integration. Ideal for experienced leaders with a strong background in enterprise contact centre operations and organisational change.

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