Resort Guest Services Associate - Snowbird

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.
TITLE: Resort Guest Service Associate
LOCATION: Snowbird Center
STATUS: Seasonal, Part-time, Hourly
SUMMARY
Guest Service Associates work primarily inside the Mountain Center at the Snowbird Center, in a centralized space working with other department team members. GSAs may have shifts working indoors in the Mountain Center or at the Lesson Center Desk, or outdoors at Ski Check depending on business needs for the day. GSAs identify the needs of every guest and pair each with the best fitting product or service Snowbird has to offer. Associates will be trained in a variety of programs and sales software to have the ability to sell all Snowbird products from their location. As a member of the Resort Guest Services team, Guest Service Associates will also be provided with information relating to all aspects of Snowbird Ski and Summer Resort to share this knowledge with guests at every interaction. This role requires quick and effective communication and sales skills, as well as advanced problem resolution techniques.

WHAT YOU'LL DO

• Identify the best Snowbird product available to meet the needs of each guest.
• Work with a variety of sales and software programs to sell available products and book reservations/services for guests.
• Seasonally, operate Snowbird’s Ski Check by managing check ins and outs, processing product sales, and organization at the ski check sheds.
• Maintain the Mountain Center space to provide a welcoming and positive environment for every guest.
• Acknowledge and resolve any guest service or safety concerns brought to your attention.
• Provide information about Snowbird resort to guests on a constant basis, answering questions accurately and providing resources as appropriate.
• Promote Snowbird’s full range of products by encouraging guests to challenge themselves on a progressive path in a safe and exciting manner.
• Work with your Snowbird teammates in a variety of departments to ensure a seamless guest experience.
• Seasonally, maintain the Wasatch Mine daily and/or weekly.

WHAT YOU NEED TO GET THE JOB

• Strong guest service skills. Previous work in guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred.
• This is a high energy job with constant interactions with guests. Team members should be able to multi-
• task, maintaining a kind and confident demeanor while processing requests and sales transactions.
• Role requires the ability to solve problems that arise, without constant supervision from management team. Associates should be prepared to acknowledge issues and respond to guests with positive solutions.
• A willingness to quickly and efficiently pair guests with services and products to suit their needs.
• Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus.
• Eagerness to learn new skills and embrace a constantly changing environment are encouraged.
• Strong communication skills.
• Able to lift up to 40 pounds.
• At least 18 years of age.

WORK SCHEDULE

• Part-time positions available.
• Daily schedule within: 8 am to 4:30 pm – winter, 10 am to 6 pm – summer. Variable hours in spring/fall.
• Must be available to work weekends and holidays.

WORKING CONDITIONS

• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to stand for long periods of time.
• Will be required to work outdoors involving exposure to cold, sun and other extreme weather conditions.
• Work is subject to frequent interruptions, making continuity and accuracy difficult.
• Frequent exposure to noise and high guest volume.

WHY WORK HERE

• Ski pass and comp ticket benefits.
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees.
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change.
• 401k
• Discounts with Powdr partners.
• Free transportation to work: UTA Bus and Rideshare Vans, Alta Shuttle, and Employee Blue Shuttles.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.
Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.
If you are passionate about the outdoors, check out our open positions and apply online today!