Property Ops Coordinator

Property Management exp Handles high call volume, resolves issues efficiently, and remains professional under pressure. Confidently conducts outbound calls, handles objections, and drives customer action. Manages multiple channels, prioritizes workload, and communicates clearly in writing. De-escalates difficult situations, knows when to escalate, and follows proper process. Communicates clearly, provides proactive updates, raises concerns appropriately, and follows through on commitments. Prioritizes tasks, maintains accurate documentation, and ensures timely follow-ups. Demonstrates relevant property management knowledge and stakeholder coordination. Handles collections professionally, negotiates payment solutions, and understands eviction processes. Negotiates effectively, overcomes objections, and influences customer decisions. Understands KPIs, takes ownership of performance, and consistently drives results. Adapts well to overnight shifts and maintains productivity, attendance, and reliability. Inbound/Outbound Call Experience Workload Capacity Email/Chat/Ticket Experience Escalation Handling Communication Organization/Case Management