Customer Success Specialist | B2B

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Specialist to help expand our Argentine market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you! Location & Work Model: Vicente López, Buenos Aires, Argentina | Hybrid (4 days per week in the office, 1 day working from home). 🚀 What You’ll Do Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs. Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start. Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programs. Unlock growth opportunities: Identify upselling opportunities and expand client partnerships. Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions. Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and insights into the latest trends in digital learning. 💙 Why You’ll Love This Role Impact and growth: Help businesses upskill their workforce while growing your career in a thriving global company. Dynamic and collaborative culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter. Fast-paced and innovative: Be part of a company that embraces change and is shaping the future of digital learning. What We’re Looking For Fluent or bilingual in Spanish. Intermediate English proficiency. A passion for customer success and relationship management. Excellent communication and analytical skills. Strong organizational skills and the ability to adapt to different projects. A proactive problem-solver with a growth mindset. A collaborative team player who values knowledge-sharing. Experience in training, e-learning, or HR solutions (SaaS) is a plus. 🎁 What We Offer Our culture is unlike anywhere else! From day one of your #lifeatgoFLUENT , you’ll enjoy a range of exciting perks and benefits, including: A dynamic, startup-like experience within the security of a fast-growing, 26-year-old Swiss-based company. Opportunities to learn from top executives and visionaries in the learning and language industry. An innovative organization with an international, vibrant working environment. Comprehensive onboarding and a mentoring program designed to set you up for success. A world-class learning experience as a goFLUENT learner, with access to one of our 49 business languages. The opportunity to work from any of our 20+ offices around the world. Exciting team-building events. Ready to make an impact? Join goFLUENT and be part of the future of digital learning! Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: <https://www.gofluent.com/us-en/careers/>