Technical Support Engineer (Spanish + English)

Join Salesforce as a Technical Support Engineer in Dublin. You'll be the front-line contact for critical technical assistance, owning customer support cases from initial triage to resolution. You'll analyze and resolve technical issues, guide customers on best practices, and partner with various teams to resolve complex blockers. The ideal candidate is bilingual in Spanish and English, has a background in customer success or technical support, and has experience with Salesforce Core CRM and platform technologies.

• Assurer le support technique aux clients en gérant les cas de support de manière autonome, de la triage initiale à la résolution.
• Analyser, reproduire et résoudre les problèmes techniques, les défis d'intégration API et les configurations système.
• Collaborer avec les équipes d'ingénierie, de produit et de gestion de compte pour résoudre les blocages complexes.

• You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices
• The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English
• Proven background in customer success, technical support, or application support
• Ability to explain complex technical concepts clearly to non-technical business stakeholders
• Fluent professional communication skills (written and spoken) in both Spanish and English
• Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels
• Prior experience in Tier 2/Tier 3 technical support or SaaS application support
• Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
• Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus
• Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture