Product Design Lead (Canada)

Join our team as a Product Design Lead, where you'll tackle complex product and service workflows, focusing on onboarding processes for legal document delivery. You'll work closely with cross-functional teams, have autonomy in problem framing and solution development, and contribute to the overall design practice. This is a fully remote position with competitive benefits.

• Concevoir des flux de travail complexes pour l'intégration des utilisateurs et la livraison de documents juridiques.
• Collaborer avec les équipes produit, ingénierie et opérations pour résoudre des problèmes ambigus et façonner la direction des solutions.
• Prototyper et tester des idées à différents niveaux de fidélité pour obtenir des retours précoces.

• Service & operational craft: Experience designing for internal operations, complex systems, or expert users where workflow efficiency and trust are paramount. You balance speed with clarity and accuracy, especially when mistakes have consequences beyond the interface
• Experience: Product design experience, or equivalent demonstrated expertise, including independently owning end-to-end design for complex product or service workflows
• Rapid context-building: High domain curiosity and the ability to ramp up quickly on complex systems. You treat learning as a continuous habit, shadowing, listening to users, and digging into real workflows to develop a grounded point of view while the problem is still open
• Change in established environments: Experience introducing thoughtful change inside organizations with established workflows and deep tribal knowledge
• Influence & partnership: A history of shaping product and technical direction across disciplines without relying on formal authority
• Craft & collaboration: Experience creating reusable design patterns, contributing thoughtful critique, and helping other designers improve their work
• End-to-end ownership: Proven track record leading ambiguous product or service work through shipped delivery, with clear reasoning and tradeoffs
• Prototyping: Comfort building prototypes at varying fidelities to explore ideas, communicate intent, and get early feedback from users and teammates
• Legal technology, logistics, marketplaces, or field-service products
• Workflow automation or AI-assisted products, with sound judgment about where automation creates leverage and where human judgment, transparency, and restraint matter more