C1 - Fraud and Error Data Service Lead - Glasgow - Social Security Scotland

Can you work flexibly and comfortably within a changing environment? Are you an experienced strategic leader in the intelligence/data analysis field who enjoys working collaboratively to identify opportunities for continuing improvement? If you are, then this role may be for you.

Social Security Scotland are looking for a Fraud and Error Data Service Lead. The Fraud and Error Data Service is an emerging element within the Fraud and Error Resolution Unit of Social Security Scotland. The service will focus on development and delivery of high-value tactics to proactively identify instances of potential fraud or error in our benefit caseloads.

In this role you will provide strategic leadership for our evolving proactive intelligence function. You will form the vision for the function and work collaboratively with peers from a variety of different disciplines to bring that vision to life. The post is an exciting opportunity to influence the design of the service, testing processes and systems to shape ongoing evolution.

Responsibilities

• Developing and delivering the vision for the operational service focussed on proactively gathering, analysing, storing and disseminating fraud and error intelligence
  
• Driving innovative design development, raising technology requirements and implementing new processes, tactics, data sources and continuous improvements
  
• Delivering a consistent, high-quality, ethical approach to intelligence management practice, aligned with National Intelligence Model principles and ensuring operations reflect our values of delivering with dignity, fairness and respect
  
• Providing guidance and support to research and development, and intelligence officers as required, especially for unusual, high interest or complex cases
  
• Promoting closer working with internal and external partners, including through formal intelligence networks
  
• Ensuring that appropriate MI is collected and analysed to inform service development, meet reporting requirements and evaluate and manage performance

Qualifications
Candidates should hold Accredited Counter Fraud Manager or Specialist or equivalent, or be willing to work towards this.

Success Profiles 
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience:

1. Extensive experience of strategic leadership of a criminal intelligence development function in a law enforcement environment.
   

2. Experience of providing strategic oversight of teams to establish, implement or manage data governance and performance frameworks and systems; including setting expectations that data, evidence and insights will be used to shape strategy and drive decision making within an operational setting.

Behaviours:

• Seeing the Big Picture – Level 4
• Making Effective Decisions - Level 4
• Delivering at Pace - Level 4

You can find out more about Success Profiles Behaviours here.

How to Apply
Apply online, providing a CV and a Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the Success Profiles above. Both the CV and the Supporting Statement provided will be assessed against the criteria for the role.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and job simulation.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift – 17th - 18th November 2026
Interview – week commencing 30th November 2026
Location – In person at 220 High Street, Glasgow

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

Security Checks
This post requires the successful candidate to clear additional National Security Vetting clearance (Security Check) before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. 

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.   

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style   where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be High Street, Glasgow. If you have specific questions about the role you are applying for, please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.  

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email hidden].

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. 

Further Information
This role is only available to those currently employed by Social Security Scotland, Scottish Government Main or Common Citizenship organisations who have passed probation and have been recruited via Fair and Open means.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [email hidden]

Apply before 23:55 on Thursday 12th November 2026

Contact Name - Meg Radcliffe
Contact e-Mail - [email hidden]