Customer Service Lead

As the Customer Service Lead, you will be responsible for leading a team of Customer Service Representatives (CSRs) and overseeing daily order fulfillment activities to ensure customer orders are processed accurately, efficiently, and within established service level agreements (SLAs). You will manage workload distribution, monitor team performance, provide coaching and training, resolve customer escalations, and drive continuous process improvements to enhance customer satisfaction and operational effectiveness. You will serve as the primary point of contact for customer service operations and work closely with Operations, Warehouse, Transportation, and Account Management teams to ensure seamless order fulfillment and customer support.