Application Support & DevOps Engineer, Digital

About The Role

Application Support & DevOps Analyst (MMO & Findur)

This role demands a hybrid engineer who ensures the stability of high‑value financial settlements while advancing the Bank’s technology transformation. The incumbent will provide technical leadership, L2/L3 support, and DevOps engineering for Findur and Money Market Operations applications that underpin the Bank’s RTGS, Monetary Policy, Forex/Treasury settlement, and Investment Risk & Performance functions. The role is also entrusted to design and establish a centralized application inventory and data taxonomy, leveraging automation to safeguard the integrity, visibility, and efficiency of Bank Negara Malaysia’s financial market infrastructure, while ensuring high availability, security, and resilience through monitoring, automation, CI/CD, and disciplined change control.

Own end‑to‑end availability, reliability, performance, and disaster‑recovery readiness for mission‑critical Treasury & Money Market systems (payments, settlement, depository, clearing, capital markets), ensuring maximum uptime, minimal business disruption, and optimal response times in line with stakeholder expectations and international best practices.
Strengthen operational resilience by monitoring batches and interfaces, driving rapid incident resolution, root‑cause elimination, and continuous performance optimization.
Partner closely with Treasury, Operations, Risk, Finance, Infrastructure, and vendors to ensure seamless front‑to‑back service delivery, stakeholder satisfaction, and continuous service improvement.
Manage end‑to‑end vendor management (contracts, procurement, invoicing, SLAs/OLAs) to ensure compliant delivery, cost control, and continuous service improvement across Findur & Money Market applications.
Support the design and implementation of a centralized application inventory and data taxonomy, enhancing system visibility, governance, and alignment across Treasury & Money Market applications.
Drive continuous systems and process improvement by benchmarking against international standards, adopting best‑practice models, and ensuring alignment with guidelines and stakeholder expectations.
Provide value‑added IT advisory and solution enablement, translating current and future stakeholder needs into secure, compliant, and effective IT solutions across payments, settlement, depository, clearing, and capital market domains.
Contribute to agile delivery by rotating across development, operations, product management, and project implementation functions, actively supporting agile and DevOps initiatives to accelerate safe, high‑quality change.
Ensure continuous technology awareness by engaging industry experts and researching emerging tools to inform platform enhancements and IT service improvements.

Academic Qualifications: Bachelor's degree or higher qualification in Computer Science, Information Technology, Software Engineering or relevant professional qualification

Experience: At least 5-8 years of working experience in software development and application support or DevOps preferably within the Banking or Financial service sector.

Knowledge: Secure SDLC, system analysis and design, database management and technically strong in all or some of this software: SQL, Oracle, Visual Studio, JAVA, .NET, IIS, Unix, Unix Shell Script Programming, MS SSRS, MS SSAS, MS SSIS, Apache, MS Sharepoint, IBM Websphere, CI/CD tools, Bitbucket, Test Automation tools, CI/CD, IaC (Terraform/Ansible), Data models, taxonomies, metadata, API integrations, CMDB, Procurement cycles, Vendor performance governance.

Certifications: ITIL v4 Foundation, DevOps/Cloud certifications (i.e: Azure DevOps, AWS DevOps Engineer, Kubernetes/CKA/SAFe DevOps)/DCA). Desirable Certifications: CompTIA Security+ / CISSP Associate