Front Office Manager

We're looking for an experienced and dynamic Front Office Manager to join our hospitality team at Novotel & Ibis Chennai Sipcot. As a key member of our management team, you will oversee the daily operations of our front office and housekeeping departments across our dual-brand properties, ensuring exceptional guest experiences and operational excellence. In this role, you'll lead a dedicated team, drive customer satisfaction initiatives, and maintain the highest standards of service quality across all guest-facing operations while upholding the distinct brand standards of both Novotel and Ibis. Manage and optimize the performance of front office and housekeeping teams across both properties to achieve departmental goals and service standards aligned with Accor brand guidelines Develop and implement strategies to enhance guest satisfaction, loyalty, and positive reviews specific to the Chennai market and SIPCOT business clientele Supervise room inventory management, occupancy tracking, and housekeeping operations to ensure efficiency, accuracy, and compliance with dual-brand operational requirements Ensure compliance with hotel policies, procedures, Accor standards, and industry regulations across all areas of responsibility Analyze financial reports, manage departmental budgets, and identify cost-saving opportunities without compromising service quality or brand positioning Collaborate with other department heads and cross-property teams to streamline hotel operations and resolve interdepartmental challenges Implement and monitor quality control systems to maintain consistent service excellence throughout the rooms division and ensure brand consistency Train, mentor, and develop staff members to build a high-performing team and foster a supportive work environment that reflects our hospitality values Address guest complaints and concerns promptly and professionally, turning challenges into opportunities to exceed expectations and strengthen brand reputation Stay current with hospitality industry trends and best practices, implementing innovative solutions to enhance operations within the Chennai market context Schedule staff efficiently while accommodating operational needs, local labor considerations, and maintaining work-life balance for team members Conduct regular performance reviews and provide constructive feedback to support staff growth, development, and career progression

Minimum 5 years of progressive experience in hotel management, with demonstrated expertise in front office and housekeeping operations Proven proficiency with property management systems (PMS), such as Opera Cloud or similar platforms Strong leadership and team management skills with the ability to motivate and develop staff at all levels Excellent problem-solving and decision-making abilities with a detail-oriented approach to operations Outstanding communication and interpersonal skills with the ability to build relationships with guests and team members Demonstrated experience implementing customer satisfaction strategies and handling guest relations with empathy and professionalism Solid understanding of hospitality industry standards, best practices, and compliance requirements Strong analytical skills with the ability to interpret financial data and manage budgets effectively Proficiency in English; knowledge of additional languages is a valuable asset in our diverse environment Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations Proven track record of training and developing team members to achieve performance excellence Ability to work in a fast-paced environment while maintaining composure, resilience, and a positive attitude

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit <https://careers.accor.com/> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"