Kibogora Branch.Branch Manager at National Bank of Kenya

About The Role

Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring bank’s retail objectives are met in order to ensure sustainable business growth;
Manage the branch retail’s liability and assets portfolios with the ultimate aim of ensuring that it remains profitable, competitive and promptly reacts to the changes in both the internal and external environment;
Drive a sales culture within the branch staff with the ultimate aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
Oversee the branch operations in order to ensure superior service offering to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank’s policies, procedures and processes
Monitor and manage customer complaints, constantly review service delivery standards and manage branch human resources in a way, which ensures maintenance of the highest service standards.
Coach, mentor and develop a high performing team and ensure an effective performance management framework;
Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
Ensure that branch processes are within agreed TAT in order to live customer satisfaction.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars	Detail	Specific Field or Qualification	Need Type[1]
Education	Bachelor’s degree	Business or another related field	RQ
Professional Qualifications	Banking	AA
Master’s degree	Business or another related field	AA

Experience

Total Minimum No of Years’ Experience Required

Team Leadership, Sales, Relationship Management, Credit, and Bank Operations

10 years

Detail	Minimum No of Years	Need Type[2]
Experience Area 1 – Sales and Relationship Management	Above 5 years	ES
Experience Area 2 – Credit Skills	Above 5 years	ES
Experience Area 3 - Banking Operations	Above 5 years	ES
Experience Area 4 – Leadership	Above 5 years	ES
Experience Area 5 – Business development track records	Above 3 years	ES