Support Analyst I

About OnitWe're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary
Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Key Responsibilities

Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:

Provide front-line and ongoing technical support for Onit’s products and solutions
Develop and maintain expert knowledge on Onit’s product suite
Educate users on all functions and features of our product line
Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
Work in a fast paced and dynamic environment, with minimal oversight and direction
Own projects end-to-end, from idea to completion
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary

Required Skills

1-2 years of related technical support or software implementation experience (SaaS software preferred)
Demonstrated ability to quickly understand business requirements and expectations
General understanding of programming fundamentals
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Excellent Microsoft Office Suite and general documentation proficiency
Ability to multi-task and prioritize across several projects simultaneously
Prior experience working on integrations/Salesforce is a plus.