Engineering Manager, AI

About FelixFounded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne, longevity and <more.Website>: <https://www.felixforyou.ca/The> RoleOur AI team builds applied AI products at Felix – LLM-powered experiences for patients, and the systems behind them that let a small team serve a growing patient base. As an Engineering Manager on the AI team, you will lead a team shipping AI into a regulated healthcare environment, where accuracy, safety and auditability matter as much as speed. You'll be responsible for delivering on and helping define the AI roadmap, partnering closely with Product, CX, Clinical and Pharmacy to decide where AI creates real <leverage.You> willLead and grow a team of engineers building AI-powered features and platform capabilities across the patient and operations experienceDefine, build, and optimize the systems behind our AI products; evaluation, prompt and model management, retrieval, guardrails, and monitoringSet the bar for how we measure AI quality, and build the evaluation practices that let us ship changes with confidenceOwn the operational side of running AI in production: model upgrades, cost and latency tradeoffs, and the observability to catch degradation before patients doPartner with Clinical, Pharmacy and CX teams to keep humans appropriately in the loop, and to make sure what we build holds up to clinical and regulatory scrutinyLead team ceremonies and planning alongside productBrainstorm features and initiatives with product and designers, helping set and guide the AI roadmapTake part in all engineering-related and business-related decisions, with the expectation that you'll grow as a leader and engineerMentor and be mentored by other engineersYou have3+ years as an engineering leader or managerHands-on experience shipping LLM-based or ML-driven products to production, not just prototypesReal opinions about evaluation: how to measure quality, and how to avoid shipping on vibesStrong judgement on where AI is the right toolLeadership skills in unblocking and leading development teamsClear communication around technical concepts and ability to collaborate with ProductFamiliarity with evaluation, observability and experimentation toolingExperience with both front-end and back-end technologiesNice to have: experience in a regulated domain such as healthcare, fintech or insuranceBenefitsFull medical, dental and vision benefitsMaternity/paternity policy4 weeks vacation (3 weeks anytime + 1 week during the holidays)Competitive compensationStock option grantRemote first, work from anywhere in CanadaIncredible culture powered by a highly collaborative and high-performing teamLarge impact at an early-stage technology companyProfessional development opportunities, working closely with founders and the senior leadership teamOpen vacancy: This posting is for existing vacancies at the company.Location: Toronto, Remote (Canada). We have an office in Toronto, but are currently working remotely and open to candidates from anywhere in Canada. Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing <[email hidden]>. Recruitment Fraud AlertPlease note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.Communication: We will only ever contact you from an official @felixforyou.ca email address.Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.