Program Operations Associate

Who We AreImprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, <Booking.com>, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet <you.As> Program Operations Associate, you will own the launch and ongoing operation of Imprint’s partner card programs. You’ll sit on the Solutions & Delivery team and work directly with brand partners and cross-functionally with Growth, Product, Engineering, Risk, Legal, Compliance, Customer Success, and Marketing to get each program launched on time and running well.This is an execution role first. You’ll manage every workstream from kickoff through GA launch, keep each launch on track, and build the systems that make every launch more repeatable than the last.What Success Looks Like in the First 90 DaysYou are fully embedded in a live partner launch and can give a clear status on every workstream at any time: what’s complete, what’s at risk, who owns what, and what comes nextCross-functional partners come to you as the source of truth for launch status and next stepsYou drive open items to completion yourself wherever possible, working independently across teamsYou surface risks and dependencies ahead of readiness reviews, so go/no-go decisions have no surprisesResponsibilitiesOwn execution for assigned partner program launches, managing every cross-functional workstream from kickoff through launch dayTake on the full range of work each launch requires, such as:Working with Compliance on bank partner reviewsTracking launch workstream status with GrowthGathering requirements with Solutions EngineeringUpdating product configurationsSupporting legal documentation and draftingIdentify operational gaps that slow launches or adoption, then build lightweight systems and standard playbooks to close themTranslate product capabilities into clear partner-facing materials and SOPs where launches need themTrack launch milestones, partner feedback, and internal execution signals, and recommend improvementsPartner with Growth, Product, Engineering, Risk, Legal, Compliance, Bank Partnerships, Member Operations, and Marketing to launch and operate partner programsQualificationsRequired3+ years of experience in strategy, operations, program management, or a similar execution-heavy role at a high-growth startupHigh ownership and hands-on approach. You take on whatever the work requires, from the details to driving decisions, and see it through to completionExceptional project management. You keep many workstreams, owners, and deadlines organized and moving at onceStrong stakeholder management. You can align multiple teams without formal authority and build trust quickly at any levelComfortable in ambiguity, and able to build structure where none existsA bias toward processes and systems that scale across programs, with sound judgment on tradeoffsClear communicator who can turn product capabilities into partner valueNice to HaveExperience in fintech, payments, lending, or embedded financial productsExperience supporting B2B2C products or partner-led product developmentFamiliarity with bank partner and regulatory readiness for card programsPerks & BenefitsCompetitive compensation and equity packagesLeading configured work computers of your choiceFlexible paid time offFully covered, high-quality healthcare, including fully covered dependent coverageAdditional health coverage includes access to One Medical and the option to enroll in an FSA20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parentsAccess to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivityImprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.