Strategic Development Assistant Manager (Digital, 12-Month Fixed-Term Contract)

Join our team as a Strategic Development Assistant Manager (Digital) on a 12-month fixed-term contract. In this role, you will be instrumental in the ongoing development and optimization of our Public Websites, turning business, customer, and performance insights into practical improvements. You will work closely with senior colleagues, platform teams, and collaborators to turn strategic priorities into actionable plans that improve customer outcomes, website performance, and operational efficiency.

Key responsibilities include assisting in the development and implementation of the Public Website roadmap, gathering and analyzing customer, market, and performance data, contributing insights and recommendations, collaborating with platform teams and partners, building and maintaining playbooks and standards, and tracking progress, risks, and dependencies.

We offer a generous holiday allowance, flexible working arrangements, family leave, health insurance, colleague discounts, financial products, share plans, and a pension plan.

• Assister dans le développement et la mise en œuvre de la feuille de route du site Web public, en convertissant les priorités stratégiques en plans d'action.
• Collecter et analyser les données clients, de marché et de performance pour identifier les opportunités d'amélioration des sites Web.
• Travailler en collaboration avec les équipes de plateforme et les partenaires pour comprendre les besoins des utilisateurs, définir les exigences et soutenir la livraison.

• Problem Solving & Critical Thinking: Employing evidence and insight to detect problems, analyze opportunities, and formulate practical solutions
• AI Awareness: A keen interest in and understanding of AI and its potential application within digital experiences and ways of working
• Customer Centricity: Drawing on customer needs and insights to pinpoint and support practical improvements to digital experiences
• Digital Delivery & Project Management: Experience contributing to digital initiatives from planning through to delivery, coordinating priorities, progress, risks, and dependencies
• And any experience of this would be really useful
• Content Management Systems & Website Management: A good understanding of CMS platforms and experience supporting, managing or improving websites
• Collaborator Management & Collaboration: The ability to build effective relationships across platform, technology and business teams and work collaboratively to deliver shared outcomes
• Adobe Experience Manager or other Adobe digital tools, particularly within a website or digital environment
• SEO and GEO, with insight into how search and generative engine optimisation contribute to website performance and customer experience
• Argument & Benefits Realisation, particularly contributing evidence, insight and recommendations to cases
• Discovery & Experimentation, supporting discovery activities, testing and experiments to find opportunities for continuous improvement