Payroll/Benefits Managed Service Specialist

Join HiBob, a rapidly growing HR platform that helps modern, mid-size businesses manage their people effectively. As a Payroll/Benefits Managed Service Specialist, you will be responsible for delivering accurate and compliant end-to-end payroll support for customers using HiBob's US payroll solutions. You will act as a trusted operational partner, ensuring smooth payroll processes and upholding HiBob's payroll quality standards.

• Deliver accurate, compliant, and reliable end-to-end payroll support for customers using HiBob’s US payroll solutions.
• Act as a trusted operational partner, ensuring payroll processes run smoothly through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners.
• Optimize payroll processes and drive improvements, leveraging strong analytical skills to identify payroll discrepancies and anomalies.

**Requirements**

• Experience in a Managed Services or Bureau environment
• Demonstrable US payroll experience in a fast-paced, multi-client environment.
• Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.
• Experience handling high-volume payroll processing with accuracy and efficiency.
• Proven ability to optimize payroll processes and drive improvements.
• Strong analytical skills with the ability to identify payroll discrepancies and anomalies.
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).

**Advantages:**

• Experience in Saas technology along with Payroll
• Previous experience working with global teams
• Previous experience with Enterprise Customers
• Experience onboarding customers into a new managed service/ outsource function
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations