IT Project Management Office Program Manager

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

IT Project Management Office Program Manager

Location:

Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8:00 am - 5:00 pm

Job Description:

Duties/Responsibilities

• Establish, operate, and continuously improve IT PMO governance, standards, templates, methodologies, and reporting routines.

• Lead the intake, evaluation, prioritization, approval, and sequencing of technology initiatives in alignment with organizational strategy, risk, value, and available capacity.

• Maintain an integrated portfolio roadmap and oversee program plans, schedules, milestones, budgets, risks, issues, dependencies, decisions, and benefits.

• Facilitate portfolio governance meetings and prepare concise dashboards, executive briefings, recommendations, and decision materials.

• Partner with IT and business leaders to define scope, outcomes, ownership, success measures, and delivery expectations.

• Coordinate resources across concurrent projects and identify capacity constraints, competing priorities, and delivery conflicts requiring leadership action.

• Provide program-level leadership for complex, cross-functional initiatives and ensure coordinated execution across workstreams, vendors, and stakeholders.

• Establish practical change control, risk management, escalation, quality assurance, and project closure processes.

• Directly supervise IT Project Managers, including assigning and prioritizing work, setting performance expectations, providing ongoing feedback and development, conducting performance evaluations, and supporting recruitment and workforce planning.
• Coach project managers and project leads in planning, governance, stakeholder engagement, documentation, and delivery practices.
• Monitor vendor commitments, contracts, deliverables, and dependencies in coordination with procurement, legal, security, and operational stakeholders.
• Promote effective change management, communication, adoption planning, and transition to operational support.
• Define and track PMO metrics, identify trends, and recommend corrective actions or process improvements.

Required Skills/Abilities

• Bachelor’s degree in information technology, business administration, project management, healthcare administration, or a related field.

• Seven years of progressive experience in project, program, or portfolio management, including responsibility for complex cross-functional technology initiatives.

• Three years of experience leading a PMO function, program portfolio, or enterprise governance process.

• Demonstrated experience with project intake, prioritization, portfolio planning, executive reporting, risk management, resource coordination, and financial oversight.

• Demonstrated Agile project management experience, including practical application of Agile principles, frameworks, ceremonies, backlog management, iterative planning, and cross-functional team facilitation.
• Experience working with executive leaders, operational stakeholders, technical teams, and third-party vendors.
• Proficiency with project and portfolio management tools, productivity platforms, dashboards, and data-driven reporting.
• Detailed working knowledge of the Epic electronic medical record (EMR), including its clinical and operational workflows, implementation and optimization lifecycles, integrated applications, governance considerations, and dependencies across enterprise technology initiatives.
• Master’s degree in business, information systems, healthcare administration, or a related discipline.
• PMP, PgMP, PfMP, or comparable program or portfolio management certification, along with a recognized Agile certification such as PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Agilist.
• Experience establishing or maturing a PMO in a healthcare, nonprofit, or similarly regulated environment.
• Knowledge of enterprise clinical and business platforms, information security, data integration, infrastructure, and vendor implementation lifecycles.
• Experience with Agile, hybrid, and traditional delivery methods and organizational change management practices.

Working Environment

• Working Conditions: Inside
• Working Position: Sitting, Walking
• Physical Demands: Light
• Physical Requirements: Repetitive Movement
• An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs
• Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Speaking
• An Individual in this position will be exposed to: Inside environment