游戏社区经理[刺客信条] Community Advocacy Manager [Assassin's Creed]

About the Role

As a Community Advocacy Manager at Ubisoft Shanghai, you will build and support a network of advocates for Assassin’s Creed. You’ll connect players and creators with our teams, keep advocates informed about updates and opportunities, and bring player feedback into our community work.
作为育碧上海的游戏社区经理，你将为《刺客信条》建立并维护玩家倡导者网络。你会连接玩家和内容创作者，向他们分享游戏动态与参与机会，并将他们的反馈传递给内部团队。

What you’ll do

• Build and run an advocacy program for existing and new community members
• Recruit and onboard player advocates and creators, including streamers, fansite contributors, cosplayers, and podcasters
• Coordinate updates, opportunities, and rewards for advocates, including activities on Discord
• Work with the Community Developer and Global Content Creator Manager to share advocates’ needs
• Moderate community discussions and respond to questions and feedback
• Plan contests and community events, including virtual meetups, webinars, live streams, and prize delivery when needed
• Engage with players across social media and community platforms, and direct customer support requests to the right teams
• Monitor player sentiment, trends, and concerns, and share insights and regular reports with internal teams
• Share community updates during live events, outages, and other time-sensitive situations

Monitor leaks and emerging issues and relay relevant information to internal teams

• 建立并运营社区倡导项目，维护现有成员并吸引新成员
• 招募并引导玩家倡导者和内容创作者加入项目，包括主播、玩家网站创作者、角色扮演创作者和播客创作者
• 协调面向倡导者的游戏动态、参与机会和奖励，包括在 Discord 上开展的活动
• 与社区开发负责人和全球内容创作者经理合作，传递倡导者的需求
• 管理社区讨论，回复倡导者的问题和反馈
• 策划竞赛和社区活动，包括线上见面会、网络讲座和直播，并在需要时跟进奖品发放
• 在社交媒体和社区平台与玩家交流，并将客服问题转交相关团队
• 关注玩家反馈、社区趋势和主要问题，定期向内部团队提交报告
• 在游戏线上活动、服务中断等需要及时沟通的情况下，发布社区动态
• 关注内容泄露和新出现的问题，并向内部团队传递相关信息

What you bring to the team

• Experience in community management, ideally in entertainment or video games
• Experience with online moderation, Discord, and social media management tools
• Knowledge of social media platforms and trends, including YouTube, Twitch, Instagram, X, and TikTok
• Familiarity with gaming communities and how players connect online
• Strong communication skills in Chinese and English
• Ability to work with partners across teams in a changing environment
• Strong project management and problem-solving skills
• 具备游戏社区管理经验，有知名游戏IP经验更佳
• 具备线上内容管理和社区交流经验，熟悉 Discord 和社交媒体管理工具
• 了解社交媒体平台及趋势，包括 YouTube、Twitch、Instagram、X 和 TikTok
• 熟悉游戏社区及玩家的线上交流方式
• 具备良好的中文和英文沟通能力
• 能在不断变化的工作环境中与不同团队的合作伙伴协作
• 具备良好的项目管理和问题解决能力