Russian F&B Server 俄语餐饮服务员

工作职责 1.必须掌握以下技能 1)认知餐厅可提供的所有的酒精饮料，啤酒和非酒精饮料的牌子。2)酒水单上每种葡萄酒/香槟的具体特点和描述。3)饮料指定的杯子和装饰。4)菜单的所有内容，烹调方式，成份，酱汁，分量，装饰，摆放和价格。5)每天的特价推介菜和沽清物品。6)餐厅的整体摆设桌子/座位/边台数，正确的桌面摆台，房间的可容纳量，运营时间，价格范围和着装要求.7)每日住房率，入住/离店，贵宾8)记录在店客人的日常行程表，如地点和时间等。9)正确的保养和运用各类设备。10)所有分部门的政策/服务程序。 2.检查仓库地区的存货量，摆放陈列和卫生情况。 3.能够进行布草的存取，并分配员工运送到餐厅。 4.检查自己的仪容仪表。 5.能时刻最自我的行为和职责进行自我检查，将不足之处汇报给管理人员。 6.检查桌面摆台和清洁卫生以及整洁度是否和部门标准相一致。 7.检查餐厅的每个角落确保与部门标准相一致 8.查看预定本，预先准备好预定桌和所需的特殊用品。 9.确保对客人介绍了每日特色菜。保持传菜台和工作台，确保与清洁标准相一致，补充和整理库存。 10.根据部门标准协助咨客问候客人并将客人带到座位上。确保餐桌处于最佳状态。 11.预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。 12.熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。 13.了解客人的反馈和意见并及时与员工进行沟通，确保客人的满意。 14.检查所有的点单（如果有必要包括其他领班的点单）并确保它们都根据部门要求在指定时间派送到了指定的地点。 15.检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。 16.在电话响三声内要接听，并要运用正确的电话礼仪。 17.根据部门标准接受，记录和确认餐厅预定/取消。 18.检查任务准备情况。并用下一班管理人员进行交班。 任职要求 1.高中同等及以上学历 2.俄语熟练交流 3.有最基本的相关知识，技能和能力 Job Responsibilities 1. Must possess the following skills: 1) Be familiar with all the alcoholic beverages, beers and non-alcoholic drinks available in the restaurant. 2) Know the specific characteristics and descriptions of each wine/champagne on the wine list. 3) Know the cups and decorations for the beverages. 4) Be familiar with all the contents of the menu, cooking methods, ingredients, sauces, portions, decorations, placement and prices. 5) Know the daily special dishes and clearance items. 6) Be aware of the total number of tables/seats/tables in the restaurant, the correct table setting, the capacity of the room, operating hours, price range and dress code. 7) Know the daily occupancy rate, check-in/check-out, VIPs. 8) Record the daily itinerary of the guests in the restaurant, such as locations and times. 9) Check one's appearance and grooming. 10) Master all the policies/services procedures of the various departments. 2. Check the inventory, display and hygiene of the warehouse area. 3. Be able to retrieve and distribute linen, and assign it to staff for delivery to the restaurant. 4. Check one's appearance and grooming. 5. Conduct self-checks on one's own behavior and responsibilities, and report any shortcomings to the management. 6. Check whether the table setting, cleaning and tidiness are consistent with the department standards. 7. Check every corner of the restaurant to ensure consistency with the department standards. 8. Check the reservation book, prepare the reserved tables and necessary special supplies in advance. 9. Ensure that the daily special dishes are introduced to the guests. Maintain the cleanliness of the serving counter and work counter, ensure consistency with the cleaning standards, replenish and organize the inventory. 10. Assist in greeting guests and seating them according to the department standards. Ensure that the table is in the best condition. 11. Anticipate guests' needs, regardless of how busy or late it is, respond promptly to all guests' requests. Build a good relationship with the guests. 12. Be familiar with all hotel services/features and local tourist attractions so as to accurately answer guests' inquiries. 13. Understand guests' feedback and opinions and communicate with staff promptly to ensure guest satisfaction. 14. Check all orders (if necessary, including those of other spervisors) and ensure they are delivered to the designated location according to department requirements at the designated time. 15. Check and maintain the cleanliness, hygiene and usage conditions of department equipment, supplies and work areas. 16. Answer the phone within three rings and use correct phone etiquette. 17. Accept, record and confirm restaurant reservations/cancellations according to department standards. 18. Check the readiness of tasks. Hand over to the next shift manager for handover. Job Requirements 1. High school diploma or above 2. Proficient in Russian communication 3. Have the most basic knowledge, skills and abilities related to the position