CRM Business Support Administrator

Why Noventiq? Do you want to contribute directly to successful business outcomes by driving digital transformation for its customers’ businesses, connecting 75k organizations forward in a secure way? Are you motivated to evolve the best practices globally within all sectors with hundreds of best-in-class IT vendors, alongside its services and solutions? Noventiq is a leading global solutions and services provider: · Founded in 1993 · Headquarters in London, UK · Revenue of $ 2.1 billion · Headcount of 6400 employees · Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors · Operating in roughly 60 countries · 16 strategic acquisitions What's in it for you? Here you will collaborate with multi-national teams, ameliorate to a bazillion innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow, capable of taking on more significant responsibilities and leadership roles. This can be invaluable in understanding and serving clients from different regions, making the company truly expand its presence in new markets, bringing a profound positive repercussion to the business. Now we are looking for a Senior CRM Support Administrator , you will be a part of our Global IT Team. Role Overview: Due to the active development of corporate CRM platform (an increase in the number of automated processes and users) for the strategic task of digital transformation, as well as in connection with the active growth of the company associated with the entry of new organizations into the group of companies and subsequent roll-outs of the CRM platform in the new entities, CRM Business support administrator is required to the CRM management team. Your Impact on the Mission: Initial processing of tickets assigned to CRM support team according to their priorities. Resolving issues not requiring the involvement of development or contractor teams Escalation of tickets to a proper team Collection of the info regarding tickets and their resolving in Noventiq CRM Wiki Processing requests for bulk data import Assistance to users in CRM records creation Managing users’ access and roles Conduction of basic users’ trainings New functionality testing on test and production environments Retrospective testing of main functionalities affected by new deliveries Periodical testing of CRM integrations with other systems Configuration and managing of simple CRM’s integrations, which could be made by out-of-the-box logic Submission of proposals for improvement of the configured processes and automations. What You’ll Bring to The Table – About You: 1+ years proven work experience in support or similar team. Good understanding of basic principles of software development. Knowledge and experience of working with any CRM tool will be an advantage. Confident understanding of modern IT environments. Ability to multitask and prioritize your workload. Good analytical skills Excellent written and verbal communication skills Good English written and verbal skills A penchant for working with people and assisting them Cross-cultural communication experience will be an advantage.