Customer Support Representative

The Customer Service Representative will serve as the first point of contact for tenants, addressing inquiries, resolving issues, and ensuring a positive experience with our properties and services. This role requires excellent communication skills, a customer-first mindset, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities Serve as the primary contact for tenant inquiries, providing information on leasing, maintenance, billing, and policies Address tenant concerns with empathy, resolve issues, or escalate as needed, and ensure tenant satisfaction through follow-ups Receive and log maintenance requests, coordinate repairs, and track the completion of service requests Maintain accurate records of tenant interactions and generate reports on common issues and customer satisfaction Collaborate with teams to improve tenant experience, share feedback, and assist in communications like newsletters and policy updates Skills, Knowledge & Expertise Minimum 3 months in customer service, property management, or related field; call center experience is a plus Strong verbal and written communication abilities Excellent conflict-resolution and problem-solving skills Empathetic, patient, and able to multitask in a fast-paced environment