Executive, DMO (onboarding)

Responsibilities:
Onboarding & Intermediary Administration

• Manage the onboarding process for distribution intermediaries across Income's tied agency force, Financial Adviser representatives, Bancassurance partners, and General Insurance (GI) agencies.
• Create intermediary codes and facilitate the activation of sales authority and relevant system access.
• Register and maintain intermediary licensing records with regulatory and industry bodies, including MAS and GIA.
• Process intermediary movements and updates to personal or business particulars.
• Support the setup and maintenance of intermediary hierarchy structures for compensation and reporting purposes.

Distribution Administration Support

• Monitor and administer CPF Medisave defaulter cases for Income's tied agency force.
• Coordinate and administer GI licence registration and renewal activities.
• Manage administrative matters relating to intermediary registrations, renewals, and billing activities.
• Handle enquiries from both internal and external stakeholders, providing timely and accurate support.
• Review existing processes and maintain Standard Operating Procedures (SOPs) to ensure operational effectiveness and compliance.

System Enhancement & Projects

• Participate in system enhancement initiatives by providing business requirements, preparing test scenarios, and conducting User Acceptance Testing (UAT).
• Support projects and operational improvement initiatives assigned by the department.
• Contribute to continuous improvement efforts to enhance productivity, service quality, and operational controls.

Requirements:

• Diploma or Degree in Business Administration, Insurance, or a related discipline.
• At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage.
• Knowledge of MAS and GIA regulatory requirements is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Meticulous, organized, and able to manage multiple priorities within stipulated timelines.
• Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.