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Information Technology Support Technician
carollo · Littleton, CO, US
About The Role
- Provide responsive on-site and remote support for end-user computing requests; configure and maintain laptops/desktops/tablets, peripherals, and standard applications for office, hybrid, and field users.- Manage a ticketing queue; document troubleshooting, resolutions, and user communications clearly; meet service-level expectations and escalate effectively.- Support Microsoft 365 and collaboration services (e.g., Outlook, OneDrive/SharePoint, Teams, Meetings). - Assist with endpoint provisioning and lifecycle management (deployments, refreshes, patching, application installs, configuration baselines) and help enforce device compliance and secure configuration standards.- Support identity and access workflows including account setup, access troubleshooting, and multi-factor...
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