ITSM RUN Service Lead

Join our team as a senior ITSM RUN Service Lead, where you will oversee the operational delivery of RUN Incident Management, RUN Problem Management, and RUN Change Management. You will provide leadership and direction to the RUN teams, ensure effective execution of processes, monitor performance, and support process improvements. This role requires strong leadership skills and a deep understanding of ITSM practices.

• Provide leadership and operational direction to the RUN Incident, Problem and Change Management teams, ensuring effective day-to-day execution of the processes.
• Monitor operational performance, service quality, process compliance, risks and recurring areas of concern, and ensure that major incidents, significant problems, high-risk changes receive appropriate management attention.
• Act as the operational escalation point for cross-process issues, resource constraints, governance exceptions and significant service management concerns.