Senior Business Analyst - AI

The Senior Business Analyst – AI supports strategic business change and delivers measurable value through AI, automation and technology-enabled initiatives. Working across business and technical teams, the role translates business needs and AI opportunities into clear requirements and practical solutions. It requires critical thinking, analytical rigour and effective collaboration to ensure solutions are responsibly designed, aligned with organisational priorities and deliver tangible business outcomes.

Day to day you will:

• Analyse complex business processes and identify opportunities for AI, automation and process improvement.
• Lead discovery and translate business needs into clear requirements, process flows, user stories and acceptance criteria.
• Help stakeholders assess and shape AI use cases, clearly defining the problem, intended outcome and measures of success.
• Collaborate with AI solution leads, developers and technical specialists to turn business needs into practical solutions.
• Support solution design, testing, validation, training and adoption, including appropriate consideration of data, risk and human oversight.
• Communicate scope, progress, risks, decisions and expectations across stakeholder groups.
• Contribute to business cases, impact assessments, benefits definition and change initiatives.
• Promote continuous improvement and strengthen business analysis practices across the AI portfolio.

About you:

• Five or more years’ experience in a Senior Business Analyst or similar role.
• Strong experience analysing processes and translating complex or ambiguous needs into clear delivery requirements.
• An understanding of generative AI, AI agents, intelligent automation or other AI-enabled solutions.
• Able to distinguish where AI can add value and where process improvement, conventional automation or existing technology may be more appropriate.
• Experience working with developers and technical specialists across design, testing and implementation.
• Strong analytical, facilitation, problem-solving and stakeholder communication skills.
• Experience in Agile or hybrid delivery environments. Familiarity with Azure, Power Platform, Jira, Azure DevOps, ServiceNow or SQL would be advantageous.
• Comfortable working autonomously across multiple initiatives while navigating ambiguity and emerging technology.