Account Manager (Bogota Office)

ABOUT THE ROLE Location: Bogotá, Colombia Employment Type: Full-Time | On-Site/Hybrid Compensation: Competitive Base Salary + Variable Incentive Bonus + Executive Benefits As Arches rapidly expands its regional footprint in North America, we are seeking an Account Manager, US Clients to join our founding operational team in Bogotá. In this commercial and client-centric role, you will directly own a portfolio of high-value US client accounts across strategy consulting firms, investment funds, and corporate strategy teams. You will serve as the primary commercial bridge—understanding your clients' unique research needs, ensuring flawless execution alongside our local Client Solutions team, and proactively expanding our account footprint. KEY RESPONSIBILITIES Client Relationship Management & Growth Own Account Portfolios: Serve as the trusted primary contact for key users, project leads, and decision-makers across assigned US client accounts. Drive Retention & Expansion: Monitor account activity to identify upsell opportunities, reactivate dormant users, expand usage across departments, and introduce new Arches solutions. Lead Business Reviews: Conduct regular client check-ins, performance reviews, and feedback sessions to build long-term enterprise loyalty. Operational Delivery & Cross-Team Alignment Translate Client Needs: Understand complex incoming research requests, clarify priorities, and establish clear delivery expectations. Partner with Client Solutions: Collaborate closely with Project Managers and Client Solutions Specialists in Bogotá to turn client briefs into successful expert engagements. Risk Mitigation: Proactively identify and resolve service delivery issues, ensuring clear and transparent communication when timelines are at risk. Commercial Discipline & Pipeline Management Account Planning: Maintain accurate account plans, client activity records, revenue forecasts, and opportunity pipelines within our CRM. Compliance: Ensure all engagement activity strictly adheres to client-specific compliance rules and Arches global compliance standards. Feedback Loop: Gather and share client insights with internal sales, operations, and product teams to drive continuous service improvement. WHAT SUCCESS LOOKS LIKE Target Achievement: Assigned US accounts consistently hit or exceed revenue, user activation, and portfolio expansion targets. Client Satisfaction: Clients experience clear communication, high responsiveness, and consistently exceptional service quality. Account Health: Active user numbers expand within accounts, with accurate forecasting and clear visibility into pipeline growth. Proactive Problem Solving: Delivery bottlenecks are spotted early, taken ownership of, and resolved smoothly. QUALIFICATIONS Required Experience: 3+ years of B2B account management, client success, professional services, or commercial client-facing experience. Track Record: Proven ability to retain, manage, and measurably grow enterprise client relationships over time. Commercial Acumen: Strong business judgment and confidence engaging with senior decision-makers in high-stakes environments. English Proficiency: Native or Fluent English (written and spoken) is required. You can confidently lead a US client call and write crisp, professional executive emails independently. Data & CRM Skills: Organized and detail-oriented with practical experience using CRMs and performance data to prioritize daily account strategy. Education: Bachelor’s degree or equivalent practical experience. Preferred (Nice to Have) Experience in the Expert Network Services (ENS) , management consulting, executive search, market research, SaaS, or financial services industries. Direct experience supporting US consulting firms, private equity funds, or corporate strategy teams. Comfort collaborating across international teams, cultures, and time zones. WHAT WE OFFER Executive Compensation Competitive Base Salary with performance-based annual skills increases. Annual Performance Bonus tied to business results. 13th Month Salary. Potential for participation equity for exceptional performers. Comprehensive Benefits 15 days of annual leave + 18 public holidays + additional paid leave for significant life events. 8 days of sick leave. Executive Self-development Budget. CAREER TRAJECTORY This role positions you for executive advancement as we scale our Americas operations. Potential growth paths include: Head of Sales Americas. Head of Growth. Other C-suite opportunities as we expand. Join us in democratizing expertise and building the future of knowledge access. As a founding leader in our Bogota office, you'll help shape not just a regional hub, but the future of our global organization.