OPERATIONS ASSOCIATE

The Operations Staff is responsible for processing operational transactions and support activities while ensuring accuracy, timeliness, compliance, and service quality. Responsibilities: Processes transactions, requests, reconciliations, reports, and operational activities within prescribed service standards. Ensures the accuracy, completeness, and timeliness of operational outputs and records. Prepares and maintains operational documents, reports, files, and audit trails. Complies with policies, procedures, controls, and regulatory requirements. Identifies, investigates, and escalates operational issues, discrepancies, and exceptions. Coordinates with stakeholders to support operational requirements and resolve inquiries. Supports process improvements, automation initiatives, and business continuity activities. Promotes accountability, collaboration, and continuous learning. Qualifications: Bachelor’s degree in Accountancy, Finance, Economics, Management, Business Administration, Information Technology, or a related field. Basic knowledge of banking operations, risk and control concepts, and regulatory requirements. Proficiency in Microsoft Office and relevant operational systems. Strong attention to detail, analytical, problem-solving, communication, and time management skills. Ability to perform accurately, manage multiple tasks, meet deadlines, and collaborate effectively with stakeholders.