OPERATIONS OFFICER

The Operations Officer is responsible for ensuring the efficient, accurate, and compliant delivery of operational services, managing day-to-day operations, driving process improvements, mitigating risks, and supporting business objectives. Responsibilities Delivers accurate, timely, and high-quality operational services and support. Monitors service levels, productivity, quality standards, and operational performance. Manages operational processes, transactions, systems, resources, and projects. Resolves client inquiries, complaints, escalations, and operational issues. Ensures compliance with policies, regulations, and internal controls. Identifies and implements process improvements, automation, and operational enhancements. Mitigates operational, financial, and compliance risks. Coordinates with stakeholders and cross-functional teams to support business goals. Analyzes issues and recommends solutions to improve efficiency and service delivery. Leads, coaches, and develops team members to drive high performance. Qualifications Bachelor’s degree in a business, finance, accounting, technology, or related field. Relevant experience in banking operations, financial services, risk management, or related operational functions. Knowledge of banking operations, risk management, internal controls, and regulatory compliance. Strong analytical, problem-solving, communication, and stakeholder management skills. Experience in process improvement, project management, and operational excellence. Proven leadership, coaching, and decision-making capabilities. Ability to manage complex issues, client escalations, and regulatory requirements while balancing business and customer needs.