Customer Service Representative

As a
Customer Service Representative
, you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.
Job Details:
Work from home until further notice
Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.

Responsibilities:

Respond to customer queries via phone, email or chat.
File/create tickets on customer interactions
Familiarize yourself with products and services offered by the client
Record all customer interactions
Escalate issues to another department as needed
Ensure Customer satisfaction and provide professional customer support.
We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
Annotation-Some basic QA task

Qualifications:

At least 2 years’ experience in a customer service role
Excellent English communication skills
Experience with Zendesk (Nice to have)
Amenable in working at any shift including weekends
Good phone etiquette