Programme Lead (EC)

At Click Learning we are passionate about using technology in education to pursue outcomes based interventions that can meaningfully impact learners in South Africa. We deploy online literacy and numeracy programmes, within underprivileged primary schools across South Africa, to build learners’ foundations as well as recognise learning gaps and provide them with relevant catch up learning content. Programmes offer young learners the opportunity to work at their own pace through fun and enjoyable activities while navigating their learning journey by means of technology. Whilst addressing the literacy and numeracy crisis, Click also equips learners with the technological skills required for future success.
The Programme Lead will oversee and manage the operations of a cohort of existing schools. This includes the drive of usage results, rollover facilitation, facilitator management, timetable support, implementation management, quality control, funding commitment negotiations and district relationships.
What you'll do?

1. School Relations

Programme Implementation and School Relations Management
Analyse weekly usage in order to drive usage and ensure targets are met
Weekly review of implementation pillars to identify where the problems are and where support is needed
Work with Helpdesk staff and other delivery teams to solve tickets
Conduct site visits where necessary and solve problems
Work with Principals and delivery teams to optimise implementation
Use negotiations skills to relay funding requirements to Principals in line with the School Support Guidelines
Ensure payments are followed up and status reported on
If security is breached at a school, report immediately and visit school to gather information. Work with Principal to come to speedy resolution of any repairs, upgrades or replacements
Status reporting via weekly, monthly or termly reports where necessary
Annually, prepare for the rollover meetings and conduct meetings with each school to facilitate the best implementation

2. Facilitator Management

Ensure onboarding and offboarding are actioned timeously.
Communicate and follow up on onboarding requirements with principals.
Lead weekly team meetings and motivate facilitators.
Plan and implement facilitator motivational strategies.
Address facilitator-related issues promptly and professionally.
Review termly facilitator KPIs and manage performance.
Identify performance or conduct concerns and, where necessary, initiate progressive discipline or performance improvement processes.
Manage facilitator leave.

3. Facilitator Training and Development

Identify facilitator training needs through performance data, site visits and implementation observations.
Plan, lead and facilitate ongoing refresher and ad hoc training for facilitators.
Deliver targeted training interventions to address identified knowledge, skills and implementation gaps.
Provide ongoing coaching, mentoring and practical support to strengthen facilitator capability and implementation quality.
Monitor training participation and assess the effectiveness of training interventions.
Follow up on the application of training in schools and address any remaining gaps.

4. District Relations

Build network and keep contact information up to date
Manage the district relationship
Provide weekly and monthly and/or termly reports
Call on district officials for support where needed

5. Quality Control

Monitor internal dashboards to ensure quality implementation and follow up on all outstanding tickets
If necessary due to poor performance, conduct lab visits and meetings to ensure implementation pillars are in tack
Conduct termly relationship visits to schools that are performing well

6. Department

Foster continuous feedback loops between the school Principal, Facilitators, Helpdesk, Operations, Finance, HR and IT
Prepare data and commentary as requested
Attend training sessions across divisions to continuously improve organisational knowledge and the school relations department
Participate in department-driven or organisational-driven projects
There are skills needed by the organisation that may be identified above and beyond what the role requires. These may be assigned to you as part of your role.
KEY PERFORMANCE METRIC
The Head of Implementation will conduct a monthly KPI session in which the following metrics will be assessed:
Annualised Combined Time - target aligned with the weekly active time dosage and targets
Annualised Time for Literacy - target aligned with the weekly active time dosage targets
Annualised Time for Numeracy - target aligned with the weekly active time dosage targets
Quality of Implementation
What we are looking for?
Minimum tertiary education (Diploma or Degree)
At least 5-8 years experience with relationship and team management
Proficient in G-Suite
Experience with working with data capturing
Experience in the public educational sector will be advantageous
Strong planning skills and diary management
Excellent communication skills both verbal and written
Our ideal candidate brings the following attributes
The successful candidate should have the following attributes:
An individual who is able to build solid relationships and communicate effectively with various stakeholders
Has a desire to learn and continuously improve on his/her organisational knowledge and skills
Is organised with the ability to multitask in a high pressure work environment
An individual that takes the initiative to solve problems with speed and efficiency
A team player who is approachable
Has great attention to detail
Is positive and patient
Strong affinity and attention to process
Enthusiastic about E-learning
Valid driver’s licence and own car – willingness to travel to rural areas and townships
PACKAGE
Salary Inclusive of the following benefits
5% Pension Fund Contribution - Employer
Death and Disability Funds – Employer
LTE Data for work
Annual leave: 20 days