Contract Specialist (Sales Operations)

Join Salesforce Finance and the Revenue Operations team as a Sales Operations Contract Specialist. In this role, you will support Commercial and Enterprise Account Executives across EMEA in closing deals accurately and compliantly. You will be the go-to partner for deal structure, quoting, contract, and order questions, and will work closely with various internal teams to ensure smooth operations. Additionally, you will coach less experienced AEs, facilitate cross-training, and contribute to process improvements.

• Provide superior strategic support and guidance to Account Executives, including on deal structure questions, order processing and pre-quote conversion, and ensure orders comply with revenue and company policy.
• Work with Sales, Revenue Recognition, Legal and Collections on resolving contract issues, advising on contract negotiation to ensure deals are operationally sound and align with revenue recognition requirements.
• Contribute ideas and innovations to improve existing systems, processes and procedures, and challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions and revenue processing.

• We’re looking for a collaborative, self-motivated problem-solver who combines sharp analytical skills and sound judgement with the ability to work at pace
• 3+ years’ experience in customer order management, sales operations or sales support
• Contract structuring and commission calculation experience
• Participation in process improvement initiatives and/or project management experience
• Ability to thrive in a fast-growing, fast-paced environment, delivering accurate work to deadlines, adapting readily and juggling multiple projects and tasks
• Excellent interpersonal skills, with the ability to communicate clearly in writing and verbally, debate difficult issues appropriately and think quickly
• Ability to clearly articulate case resolutions, required actions and insights to Account Executives
• Understanding of broader business and financial factors
• Extreme attention to detail
• Ability to analyse problems quickly and identify solutions for optimal case resolution
• Collaborative team player
• Demonstrated initiative, resourcefulness and the ability to work independently
• Proficiency with the Microsoft suite of tools
• Salesforce experience is a plus