Senior Customer Success Engineer (Prisma AIRS)

Join Palo Alto Networks as a Senior Customer Success Engineer (Prisma AIRS) and redefine Customer Success by focusing on high-impact, insight-driven strategy. In this senior technical role, you will architect scalable security solutions, pioneer the adoption of Prisma AIRS, and build relationships with executive leadership. You will also guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks into core product workflows, champion predictive data analytics, and act as the ultimate technical escalation point for critical production environments.

• Redefining Customer Success by focusing on high-impact, insight-driven strategy.
• Architecting scalable security solutions and pioneering the adoption of Prisma AIRS.
• Championing predictive data analytics and operational metrics to evaluate customer environment health.

• Direct expertise in data/information security, advanced API orchestration, and a sophisticated operational command of the AI ecosystem, agentic deployments, and LLM vulnerabilities
• 5+ years of experience as a Senior/Lead Customer Success Engineer, Solutions Architect, Senior DevOps Engineer, or Technical Consultant within the application security, network, or data security domains
• Proven track record of managing technical success and engineering outcomes for massive, high-profile enterprise client portfolios
• Deep hands-on background in modern application development, software development lifecycles (SDLC), and advanced software-defined networking concepts
• Exceptional verbal, written, and presentation skills, with a demonstrated genius for articulating complex security architecture blueprints to both deep engineering groups and C-suite leadership (CISOs, CTOs, CIOs)
• Advanced mastery of AI automation platforms and agentic developer tools (such as Claude Code) to build, optimize, and customize secure enterprise integrations
• Open to occasional travel to lead high-stakes, on-site strategic client deployments and enterprise rollouts
• Advanced proficiency utilizing data-driven enterprise platforms (e.g., Salesforce, JIRA, Gainsight, Tableau) to engineer account health predictive models and neutralize renewal risks