Internal IT Specialist (Part Time)

Join Learnosity, a global education technology company, as a part-time Internal IT Specialist. In this role, you will provide day-to-day IT support to employees in our Dublin office, manage user onboarding and offboarding, and maintain accurate IT asset registries. You will work closely with the IT Manager based in the US and support the wider business across time zones. This is a great opportunity for someone early in their IT career to grow their skills in a global, dual-stack IT environment.

• Provide day-to-day IT support to employees on hardware, software and account issues, in person and remotely.
• Log, triage and resolve support tickets via Zendesk, and own user onboarding and offboarding.
• Manage Google Workspace and Microsoft 365/Azure Active Directory account administration, and maintain accurate IT asset registries.

• This is a great opportunity for someone early in their IT career to grow your skills across a global, dual-stack IT environment, while learning from and supporting the wider IT team
• Can competently troubleshoot and support Windows devices enrolled via Microsoft Intune/Azure AD
• Good attention to detail and problem-solving skills
• Can troubleshoot and maintain basic networking setups: Wi-Fi connectivity, site-to-site and client VPNs, and IP/DNS conflicts
• Can administer Google Workspace accounts end-to-end: user provisioning and deprovisioning, group and sharing-permissions management
• Strong communicator, able to explain technical issues clearly to non-technical colleagues
• Can administer Microsoft 365/Azure Active Directory accounts end-to-end: user provisioning, group and permissions management, device enrollment
• A qualification in systems administration or Prior experience in an IT helpdesk, office support, or customer service role
• Can independently image, enroll, and troubleshoot Mac devices via Jamf. macOS is our primary platform
• Proactive rather than reactive — happy to spot and flag issues before they become problems
• Comfortable working independently, and confident asking for help or escalating when needed
• Exposure to tools such as Slack, Confluence, or Zendesk
• Experience or interest in scripting with Google APIs (e.g. Apps Script)
• An interest in using AI tools to help drive process innovation and automation
• An interest in building a career in IT systems administration