Vice President, Customer & Product Support (C&PS) – APAC

The Vice President, Customer & Product Support (C&PS) – APAC leads the regional Customer & Product Support organization across the region. The role is accountable for customer experience, aftermarket growth enablement, operational excellence, and disciplined execution of global C&PS initiatives within the region. The role reports to the APAC President, with matrix accountability to the Global C&PS VP. The position is a member of the APAC Leadership Team and Global C&PS Leadership Team.

Key Responsibilities – Execution, MOS & Performance • Drive disciplined execution through Management Operating System (MOS) rigor. • Develop and oversee regional KPIs, dashboards, and operating cadence. • Improve speed, predictability, and quality of customer and product support. Key Responsibilities – Customer & Market Leadership • Build and sustain executive‑level relationships with key customers, channels, and partners. • Act as the senior customer advocate for the region. • Translate customer insights and market conditions into actionable regional strategies. Key Responsibilities – Talent & Capability • Ensure strong onboarding, training, and continuous coaching for customer‑facing teams. • Build leadership bench strength and succession capability. • Foster a culture of accountability, collaboration, and customer centricity.

Qualifications & Experience • Significant senior leadership experience in Customer Support, Services, Aftermarket, or Product Support roles. • Proven experience leading complex, matrixed, international organizations. • Strong customer orientation with executive‑level interface capability. • Experience operating across APAC‑style regional complexity strongly preferred. Leadership Attributes • Enterprise leadership mindset with strong integrative decision‑making capability. • Clear, compelling communicator able to align global strategy with regional execution. • Comfortable operating with ambiguity, scale, and accountability. • Role model for enterprise leadership behaviors.