Utility Operations Associate (CTH- 6 Months)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Utility Operations Associate based in India.
Join a growing technology-driven organisation that supports property management operations through innovative digital solutions. As a Utility Operations Associate, you will play an essential role in ensuring accurate, timely, and efficient utility billing for property management clients. You will review invoices, validate billing information, maintain utility account records, and investigate discrepancies across electricity, water, gas, sewer, and waste management services. Working remotely, you will collaborate with internal teams and external utility providers to resolve issues and keep billing operations running smoothly. Your attention to detail and analytical approach will help maintain data integrity, meet recurring deadlines, and deliver reliable service to clients. This six-month contract-to-hire opportunity is ideal for an organised professional who enjoys structured processes, problem-solving, and continuous operational improvement.

Accountabilities

Utility Invoice Processing: Review and process utility invoices covering electricity, water, sewer, gas, and waste management services, ensuring accurate and timely completion.
Billing Validation: Verify account numbers, property details, service addresses, billing periods, meter readings, consumption figures, and charges to ensure the accuracy of invoice data.
Discrepancy Detection: Identify missing information, duplicate invoices, overlapping billing periods, unusual charges, incorrect account details, and other billing inconsistencies.
Data Entry and Maintenance: Accurately enter invoice information into designated systems and maintain up-to-date records of properties, utility providers, accounts, and meters.
Invoice Tracking and Follow-Up: Monitor missing, delayed, or pending invoices and coordinate with utility providers and relevant stakeholders to support timely processing.
Utility Account Administration: Assist with setting up new utility accounts and updating existing account information across relevant systems.
Billing Allocation Support: Apply approved allocation methods and follow client-specific instructions when resident utility billing is part of the assigned responsibilities.
Issue Investigation and Resolution: Research invoice mismatches, duplicate charges, missing bills, incorrect account details, and other exceptions, ensuring appropriate follow-up and resolution.
Stakeholder Communication: Provide clear and timely updates on invoice status, outstanding discrepancies, processing delays, and unresolved issues to internal teams and relevant external contacts.
Process and Quality Compliance: Follow standard operating procedures, quality guidelines, approval requirements, data-handling rules, and service-level agreements.
Continuous Improvement: Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and enhance the overall efficiency of utility operations.

Requirements

Professional Experience: Previous experience in invoice processing, utility billing, accounts payable, data entry, financial operations, property management support, or a related administrative role is advantageous.
Analytical Skills: Strong attention to detail and the ability to review billing data, identify inconsistencies, investigate discrepancies, and resolve routine processing issues.
Data Accuracy: Demonstrated ability to maintain accurate records, verify information across multiple sources, and process repetitive transactions with a high degree of precision.
Organisational Skills: Ability to manage recurring deadlines, prioritise tasks, track outstanding items, and maintain consistent productivity in a structured operational environment.
Systems Proficiency: Comfort using digital systems, spreadsheets, and data management tools to enter, review, track, and update information. Familiarity with billing or property management platforms is a plus.
Problem-Solving: A methodical approach to investigating invoice discrepancies, identifying root causes, and following established procedures to resolve exceptions.
Communication Skills: Clear written and verbal communication skills, with the ability to follow up professionally with internal stakeholders and external utility providers.
Process Discipline: Willingness to follow documented procedures, approval workflows, quality standards, confidentiality requirements, and service-level expectations.
Adaptability: Ability to work independently in a remote environment while collaborating effectively with team members and adjusting to changing operational priorities.
Continuous Improvement Mindset: Interest in identifying process inefficiencies and contributing practical suggestions to improve accuracy and productivity.

Benefits

Remote working arrangement, offering flexibility in how you organise your work.
Six-month contract-to-hire opportunity, with the potential for longer-term employment subject to business needs and performance.
Opportunity to develop practical experience in utility billing, invoice processing, and property management operations.
Exposure to digital tools and technology-enabled operational workflows.
Collaborative working environment that values accuracy, accountability, and continuous improvement.
Opportunity to contribute to efficient billing processes and reliable service delivery for property management clients.
Inclusive workplace culture that values diverse perspectives and equal employment opportunities.