Junior Siebel Support Engineer

Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2+years

Location: Hyderabad

Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

Job Description:

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:

• 2+ years supporting Oracle Siebel CRM applications in a production environment.

• Provide L2/L3 production support for Oracle Siebel CRM/POS System

• Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.

• Monitor application health, integrations, workflows, and batch processes.

• Support releases, deployments, testing, and production validation activities.

• Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.

• Maintain operational documentation, knowledge articles, and support procedures.

• Identify recurring issues and recommend process or system improvements.

• Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.