Customer Support Admin

We have an immediate opening for Customer Support Administrators to join our team in Las Vegas, NV. Reporting to the Customer Support Manager, this role is responsible for supporting our retail sportsbook operations by assisting sportsbook employees, processing customer account requests, supporting betting kiosk operations, and providing administrative support to the management team. This is an exciting opportunity to join one of the world's leading sports betting companies and play a key role in delivering an exceptional customer experience.

• Processing Player Rewards Accounts

• Processing and Approving new accounts for our Mobile Betting App

• Update Customer Accounts

• Generate win/loss statements for customers

• Researching lost ticket claims for customers

• Process contest applications

• Sending replacement rewards cards to customers

• Researching Sports book cash discrepancies

• Applying approved promotional rewards to customer accounts

• Monitoring self-betting kiosk for underage individuals and banned patrons

• Monitoring self-betting kiosk for issues. Requesting maintenance when required

• Process Admin Support emails in a timely manner

• Responsible for organization and filing of documents to be scanned.

• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.

• Document retention – removing account applications as per compliance

• 1 + years Customer Support experience

• Ability to type 35 words per minute

• Ability to Multi-task

• Work varied shifts, including nights, weekends and holidays

• Good working knowledge of Microsoft Office including Outlook, Word & Excel

• Must be able to work independently with minimal supervision

• Must be confident in one’s ability to assess situations and make informed decisions

• Ability to work through high volume and stressful time periods.

• Good interpersonal communication skills

• Strong problem-solving skills

• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Additional Requirements:

• Must be able to sit for extended periods of time

• Must be able to lift, carry, pull or push 25lbs

• Must be able to type for extended periods of time

• Must be able to talk on the phone for extended periods of time

• Must be able to write for extended periods of time

• Must be able to twist, bend or reach with no significant boundaries

• This position will be exposed to sounds at 69 decibels

• Regular attendance in the office

• This position may be exposed to a smoke-filled environment