Training & Quality Assistant Manager - Back Office

Training & Quality Assistant Manager (Back Office)
Job Description

Position Summary

• Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.

• Leads quality and training teams while ensuring compliance with client requirements and business goals.

Key Responsibilities

• Support Six Sigma and continuous improvement initiatives.

• Work with departments to identify and implement process improvements.

• Maintain client quality standards and achieve quality targets.

• Analyze quality metrics and implement action plans.

• Design and deliver training programs and materials.

• Update employees on process and policy changes.

• Lead Quality Auditors, QA Specialists, and Trainers.

• Build strong relationships with clients and stakeholders.

Minimum Qualifications

• Bachelor’s degree in any discipline.

• 5+ years of experience in Lean/Six Sigma, process improvement, or process design.

• 2+ years of Training & Development experience.

• 5+ years in Quality, Training, or Team Lead roles.

Preferred Certifications

• Six Sigma Yellow Belt or Green Belt.

• Train-the-Trainer or Training & Development Certification.

Required Skills

• Strong verbal and written English communication.

• Knowledge of quality tools and basic statistics.

• Proficiency in Microsoft Office.

• Excellent facilitation, presentation, and stakeholder management skills.

• Strong analytical, organizational, and problem-solving abilities.

• Ability to lead teams and drive performance improvements.

• Willingness to travel internationally.

PF, Gratuity, Mediclaim, etc.,