Automotive Site Technical Manager

Arconic is currently in search of Automotive Site Technical Manager to join our Quality Assurance Team based in the Kentucky - Jeffersontown/Louisville region.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

In this role you will:

• Serve as the primary technical and customer support contact for assigned Automotive OEM, Tier 1, Outside Processor (OSP), and Industrial customers within the designated region.
• Develop and maintain strong customer relationships while serving as the primary liaison between Arconic and customers following commercial negotiations.
• Lead efforts to improve customer satisfaction, quality performance, and customer scorecard results through proactive engagement and issue resolution.
• Develop and execute strategies and action plans to address customer concerns and achieve performance improvement objectives.
• Coordinate customer support activities related to product flow disruptions, manufacturing challenges, quality concerns, and supply chain issues.
• Partner with internal stakeholders including Quality, Commercial, Manufacturing, Supply Chain, Procurement, and Product Applications to ensure customer needs and expectations are met.
• Facilitate customer meetings, technical reviews, quality discussions, and ongoing business communications.
• Support containment activities, root cause investigations, corrective actions, and customer claims management.
• Participate in OEM quality meetings and customer-driven improvement initiatives.
• Support and coordinate activities associated with new model launches and product introductions.
• Provide technical guidance and problem-solving support to customers, sales teams, and manufacturing operations.
• Assist Field Service Engineers and customer support resources with issue resolution as needed.
• Champion continuous improvement efforts through participation in Kaizen events and operational excellence initiatives.
• Lead Voice of the Customer (VOC) activities and facilitate customer feedback reviews to drive business improvements.
• Monitor customer performance metrics and identify opportunities to enhance service, quality, and operational effectiveness.
• Travel throughout the assigned region to support customer sites, meetings, audits, and project activities as required.