Brand Ambassador Part Time FTC - Harrods - Hermès Parfums

About The Role

PRINCIPAL ACTIVITIES:

Welcome all customers warmly on the counter
Listen attentively to customers’ requirements in order to recommend the most suitable products
Inspire customers to dream by introducing them to our products
Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits
Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.

GENERAL DUTIES:

Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.

Education and/or work experience:

At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.

Expertise:

You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
Fluent English, and additional languages would be advantageous

Personal and environmental presentation:

Ensure close attention is paid to the cleanliness and tidiness of the sales space
Ensure you are always highly presentable
Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
Enjoy a challenge and thrive in a sales environment
Possess a strong team spirit and share your experiences and expertise with enthusiasm
Have a good awareness of colour matching