Dispute Team Lead BTSSC-IM

SUMMARY

The Dispute Research Supervisor will report directly to the International Cash Applications Supervisor and will be responsible for overseeing ECA issues and unreconciled Transactions/Disputes to ensure timely resolution with the highest standards of Customer Service.

RESPONSIBILITIES

• Work incoming ECA issues and high visibility disputes.
• Supervise, lead, monitor, train, and develop staff
• Develop, analyze, and communicate key performance indicators for team.
• Evaluate, approve and report performance activity bi-weekly and periodically.
• Identify and participate in opportunities to streamline processes; including developing, documenting, and communicating policies and procedures

REQUIREMENTS

• Level of formal education: A Bachelor's degree (BA, BS) or equivalent.
• Area of study: Accounting, Business, or equivalent related experience in account management for a large organization
• Type of experience:
• Strong research and analysis skills
• Great written and verbal communication and negotiation skills
• Strong interpersonal skills with proven dispute resolution ability
• Knowledge of accounting practices and accounts receivable reconciliation
• Advanced computer skills including MS Word, Excel, PowerPoint, and the use of data sources to gather required information for analysis and reporting