Customer Operations Advisor

Join Blue Light Card, a company dedicated to supporting essential workers in Australia. As a Customer Operations Advisor, you will be the first point of contact for our members, responding to queries, reviewing membership applications, and identifying trends to improve our service. This role offers a competitive salary, hybrid working, and the opportunity to make a meaningful impact on the lives of those who serve our communities.

• Respond to member and prospective member queries via Zendesk and social channels, troubleshooting offers and account issues.
• Review and process membership applications, checking eligibility carefully and responsibly, and handling ineligible applications respectfully.
• Spot trends and themes in member feedback, reporting them to the wider business to address recurring issues.