IT Support & Systems Engineer

Join our team as an IT Support & Systems Engineer, where you will manage our multi-platform endpoint environment and support our growing team. You will be the go-to technical resource, ensuring seamless daily operations while actively automating and scaling our device deployment infrastructure. The ideal candidate will have deep expertise in macOS and Windows environments, hands-on experience with identity provider integrations, and proficiency in modern MDM scripting and automation. This is a 100% remote position with a comprehensive benefits package.

• Gérer, configurer et sécuriser les appareils de la flotte en utilisant des plateformes MDM (Kandji, Jamf Pro ou Ivanti).
• Écrire et maintenir des scripts de déploiement personnalisés (Bash, Zsh, PowerShell) pour automatiser l'inscription, l'installation des applications et les configurations système.
• Fournir un support technique de niveau 2/3 et de dépannage quotidien pour les environnements macOS, Windows et Linux.

• Identity Infrastructure: Hands-on experience with local/hybrid Active Directory (GPOs, security groups) and advanced administration of Google Workspace/Google Enterprise environments
• Soft Skills: Outstanding customer service orientation with the ability to explain complex technical concepts to non-technical users
• MDM & Automation: Proven experience designing and implementing zero-touch provisioning. Strong scripting skills (Bash/Zsh for Mac, PowerShell for Windows) specifically tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager
• Operating Systems: Advanced administration of macOS and Windows 10/11; solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments
• Networking & Security: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices