Mr D - Operations Associate 2

[**Mr D**](https://www.mrdfood.com/)**,** a division of the Takealot Group, is looking for a highly talented **Operations Associate 2** to join our team in Cape Town.

**Think you’ve been challenged before? Think again!**

• **Scale**: Show the millions of Mr D customers what you can do
• **Learn**: We work with the best of the best, and then some.
• **Grow**: Expand your career in the fast-growing Takealot Group: Mr D, <Takealot.com>, and TFS. We like to promote from within: Here’s your chance.

**Why Join Mr D?**

At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!

**About the role:**The purpose of this role is to execute, manage and improve our operations support functions.

**Your responsibilities will include:**

**Operational Support and Efficiency:**

• Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.
• Map existing "as-is" operational workflows, identify systemic inefficiencies, and design optimised "to-be" process architectures
• Leverage AI-powered automation tools to partially or fully automate manual processes.
• Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents.
• Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
• Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.

**Data Analysis and Reporting:**

• Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
• Automate manual and routine reporting workflows leverage generative AI tools
• Build, update and refine operational dashboards

**Skills & Attributes required:**

• Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
• Strong team player, indicating the importance of collaboration and mutual support within a team setting.

**Qualifications:**

• Relevant bachelor’s degree in commerce, engineering, finance or related field.
• At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry.
• Proficiency in advanced Excel
• Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous

**Let’s talk about life @ Mr D**

• **The power is in your hands**: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• **No doors**: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• **Online Learning**: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• **Good times**: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• **Birthday leave**: Cake Day all the way. Enjoy your day off - you deserve it.
• **Help when you need it most**: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• **Free parking:** No more 5km fun runs to your desk (unless you want to).

**Like what you see?**

If you meet the above you are an **Extraordinary Mind.** Apply today!!

*Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference*