HCVR Dual Rate Housekeeping Clerk

Harrah’s Cherokee Valley River Casino & Hotel Position Description
POSITION TITLE: Dual RateHousekeeping Clerk
DIVISION: Hotel
DEPARTMENT: Hotel Housekeeping
GRADE/FLSA STATUS: H9/ H15 - Non-Exempt
BADGE TYPE/COLOR: Key - Blue
REPORTS TO: Executive Housekeeper; Shift Supervisor, Housekeeping
SUPERVISES: Housekeeping Clerk, Housekeeping Quality Assurance, Room Attendant, Houseperson, Laundry Attendant, Housekeeping Materials Handler
JOB SUMMARY:
The clerk plays a crucial role in keeping things running smoothly by overseeing communications in the Hotel Housekeeping office and helping out with a variety of essential housekeeping tasks each day.When acting as a Supervisor, you will supervise, direct, assist, and monitor the job performance of all Hotel Housekeeping Team Members, ensuring the completion of housekeeping tasks at a level that upholds our esteemed reputation.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – HOUSEKEEPING CLERK:
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Answer incoming calls from both guests and internal departments with a warm, friendly greeting
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Utilize, maintain, and monitor the daily status of Hotel Housekeeping systems to ensure all activities are completed within standards set by Hotel Housekeeping Management
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Work with the supervisory team to create and maintain daily reports for distribution to Hotel Management
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Assist with the delivery of guest requests when needed
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Perform the duties of the Room Attendant, Houseperson, Laundry Attendant, and Housekeeping Quality Assurance as needed
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Maintain a clean office environment
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Maintain all radio and device logs and inventory for the department, reporting discrepancies to leadership when discovered
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Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – SHIFT SUPERVISOR:
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Ensure the turnover of all vacant and clean rooms in a timely manner; verify stayovers, report early check-outs, communicate issues and discrepancies; and ensure maximum guest satisfaction with the front office
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Supervise, direct, assist, and monitor the performance of all Hotel Housekeeping Team Members to ensure the completion of housekeeping tasks and perform all duties of all Hotel Housekeeping Team Members as required
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Serve as a leader for Team Members while fostering teamwork, Team Member morale, motivation, and open communication
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Ensure all Hotel Housekeeping Team Members are well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the hotel
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Follow inventory and purchasing procedures to achieve budgeted expenses
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Maintain key control within the department
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Accountable for the follow-up with department walk-throughs, special cleaning projects, and maintaining of department cleanliness and training standards
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Follow and ensure security and safety guidelines are in place
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Maintain and monitor lost and found system
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Follow up and reconcile all guest concerns or complaints relating to their stay
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Complete room inspections daily
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Provide direction and support for all Team Members to achieve department goals and objectives
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Coach and develop Team Members using a consistent, approachable demeanor while clearly articulating expectations
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Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
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Proactive with incidents and issues, ensuring resolution with Team Members and guests
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Other duties as required to deliver excellent service
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Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
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Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

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A high school diploma or GED is required
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Two years of housekeeping experience is required
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One year of supervisory experience is preferred
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Must demonstrate the following essential knowledge and skills:
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Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
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Experience working with Biohazards and knowledge in dealing with Blood-borne Pathogens
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Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device
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Self-starter: must work without close supervision and have the ability to handle multiple priorities in a fast-paced environment
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Neat, professional appearance with excellent personal hygiene
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*Knowledge of hotel and housekeeping computer systems and programs
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*Knowledge of Harrah's employment policies, BBP Training and Risk Management
*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
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Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods
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Must be able to respond to visual and aural cues and read, write, speak, and understand English
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Must be able to lift up to 50 pounds and carry 5 pounds
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Must be able to work with various chemicals
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Must be able to work around dogs/pets
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Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including second-hand smoke
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Must be able to work a flexible schedule, including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino& Hotel reserves the right to change the above job description whenever necessary. 10.24.24