Customer and Commercial Operations II

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. What We OfferLocation:Osaka,JPN, Tokyo,JPNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key ResponsibilitiesManage escalations and handle difficult customer situations professionally.Strengthen customer relationships by anticipating needs and resolving issues proactively; support order management and delivery coordination.Conduct proactive order reviews and provide updates on high-value orders and shipments; resolve issues with strong domain expertise.Collaborate cross-functionally to expedite parts and lead expedition <efforts.Support> quarterly revenue goals, including cross-selling and upselling initiatives; contribute to billing and audit readiness.Handle complex multi-site billing and entitlement; support SOX/ISO audits.Oversee onsite inventory reconciliation across locations; drive process improvements.Document processes, update BCP, and generate reports for <decision-making.Support> system testing (RIT/UAT) and independently troubleshoot routine system issues (e.g., B2B, ASN) affecting daily operations.Assist with MDG customer master setup and apply compliance standards consistently across routine operations and support the achievement of departmental KPIs and business objectives.​Functional KnowledgeDemonstrates expanded conceptual knowledge in own discipline and broadens capabilitiesBusiness ExpertiseUnderstands key business drivers; uses this understanding to accomplish own workLeadershipNo supervisory responsibilities but provides informal guidance to new team membersProblem SolvingSolves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents ImpactImpacts quality of own work and the work of others on the team; works within guidelines and policiesInterpersonal SkillsExplains complex information to others in straightforward situationsAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:NoRelocation Eligible:NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.