Customer Support Responsible

We are looking for a Customer Support Responsible to manage customer orders, ensure accurate order processing, and provide timely information regarding product availability and order status. The role combines front-office and back-office activities, involving direct customer interaction, order administration, invoicing, and collaboration with internal departments to resolve customer requests and complaints. Key Responsibilities • Place and process customer orders, ensuring accuracy and timely handling; • Issue proforma invoices and advance payment invoices; • Monitor customer orders and provide updates regarding their status; • Communicate product availability and stock information to customers; • Handle customer complaints and coordinate with relevant departments to identify and implement solutions; • Create and maintain customer accounts and databases, ensuring accurate and up-to-date information; • Prepare reports requested by management; • Collaborate with internal teams to ensure efficient order management and a positive customer experience. Requirements: • Bachelor's degree or equivalent higher education qualification; • At least 3 years of experience in customer service, customer support, or a similar role; • Intermediate level of English, both written and spoken; • Good Excel skills and confidence working with customer data and reports; • Strong communication and interpersonal skills; • High attention to detail and accuracy in data entry and order processing; • Ability to manage multiple tasks and work efficiently in a dynamic environment; • Proactive, solution-oriented approach. Nice to Have • Experience working with SAP; • Experience working with different customer categories, including B2B clients, distributors, business partners, and end customers. Work Schedule 8-hour workday; Office-based during the first 3 months, followed by a hybrid work arrangement; The role combines approximately 50% front-office activities and 50% back-office activities.