Team Manager at Evolution — Burnaby, Canada

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About The Role

Lead by example and coach other subordinates on shift
Be the first point of contact for subordinates
Manage performance of subordinates
Manage scheduling process and ensure that headcounts are covered for all operating tables.
Ensure the correct skills are taught to the subordinates during BPA sessions
Ensure that all news and updates are communicated to subordinates in a timely and clear manner
Participate in subordinates’ recruitment, training and development process
Update Team Managers Manual and other online resources
Organize and lead team and individual meetings
Report to Senior Team Manager about team needs/changes in a timely manner
Prepare and monitor teams’ KPI data, create and execute monthly/quarterly improvement plan
Ensure continuous development of subordinates by conducting one-to-ones and providing timely feedback and reviews
Always be acquainted with all changes in procedures and assess and report the impact of such changes to your manager
Work with internal programs: Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, Studio Desk, etc.
Report to your manager about sickness and/or changes in the schedule
Fill out Incident Report Forms and help employees to complete reports in a timely manner if needed.
Attend meetings, re-trainings and improve the quality of work whenever necessary
Work in shifts and flexible hours as assigned.
When assigned as manager on duty, Team Manager is expected to work a minimum of 75% of working time in the live studio/pit station. In addition to gaming floor supervision from pit stations, the manager on duty/floor supervisor is expected to complete several floor walks a shift to ensure all staff follow the workplace rules, deal with and/or escalation any violations to the respective representative, play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography, table testing if and when necessary.
Take responsibility to finish duties within working hours
Be at the designated workplace on time and in the appropriate work attire/uniform
Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
Ensure all procedural, legal and disciplinary procedures are followed by the employees
Follow any reasonable request made by the company that meets the needs of the business
To perform other ad hoc duties and projects as asked by your direct manager, which are related but not limited to the Team Manager position
To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
Complete First Aid level 1 training and obtain the certification.

Fluent English language proficiency
Fluent knowledge of other languages will be considered an asset
Strong written and oral communication skills
Previous Managerial experience will be considered an advantage
Excellent level of computer literacy, more specifically in the Office package
Has met, all targets and expectations set out by Direct Manager within current role