Sales Executive

Job Purpose

To attend to counter customers, identify and sell genuine spare parts, achieve sales targets, and ensure customer satisfaction.

Key Accountabilities

• Achieve assigned sales and gross profit targets through effective counter sales.
• Attend to walk-in customers and workshop enquiries and identify the required spare parts accurately.
• Prepare quotations, follow up on enquiries, and convert them into sales.
• Recommend related parts and accessories to maximise sales opportunities.
• Coordinate with the warehouse team to ensure timely availability and delivery of parts.
• Follow up on back-order parts and keep customers updated on order status.
• Maintain accurate customer records and record lost sales in the system.
• Follow company pricing, discount, cash, and credit policies.
• Inform customers about promotions and special offers.
• Maintain accurate sales records and submit required reports to the reporting manager.

• Perform other relevant duties assigned by Management.

Knowledge, Skills and Experience

• Diploma or graduate qualification in Automobile / Mechanical Engineering or a relevant field.
• 2–4 years of experience in automotive spare parts sales, preferably with a dealership.
• Knowledge of spare parts identification and Electronic Parts Catalogues (EPC).
• Good customer service, communication, negotiation, and sales skills.
• Basic computer skills and knowledge of MS Office.